All our payments are processed by Avangate, our third party payment processor which enable most reliable and safe payment processing. All payments come with SSL (Secure Sockets Layer) protection, which is a security protocol for establishing an encrypted transmission of sensitive information such as credit card numbers, social security numbers, and login credentials.
What is Avangate?
Avangate is a leading cloud commerce provider for software companies, headquartered in Amsterdam, the Netherlands.
Avangate has the PCI DSS Level 1 Certified partner(Payment Card Industry Data Security Standard) - the most important security standard for the card payment industry.
With Avangate you are offered multiple payment options like: Visa, MasterCard, American Express, Diners Card and PayPal. It also supports over 49 payment currencies.
Payment problems. If incur payment transmission problems, you will be able to access your account and your forms, but you will receive incomplete submissions. Update your credit card information or contact us in order to solve the issue.
Old paid account. If you are an old user on a paid subscription and you didn't paid your plan for a while, your account won't be automatically downgraded, and you will receive incomplete messages. Contact us and we will update your account. You will not be required to pay any additional charges.
Too many submissions. If you are using the free plan and exceed the limit of 100 submissions per month, at first, you will receive incomplete submissions. If your account continues to exceed the free plan sumbissions limit, it will be suspended. Submissions use bandwidth that we can't offer you for free. Upgrade to the Gold plan to receive a higher number of submissions.
Missing backlink. If you are on the free plan and remove the backlink to 123ContactForm from your forms, you will receive warning messages and, if you don't add the link back to your forms, the account will be limited. Insert the backlink in your forms to resolve this issue or upgrade to the Gold plan.
Phishing. Forms used for phishing purposes are suspended. Owners will not be able to log in and forms will not be functional.
For any payment related questions, please check our term of service
please contact us