Who said tech customer support isn't fun?

Who said tech customer support isn’t fun?

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Who said tech customer support isn’t fun?

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What could be amusing about doing customer support for an online form builder? Not much, you’d say. But, as Peter has discovered last night, some users can really put a smile upon your face. And, as the rest of the team have discovered this morning, some transcripts can really make your face hurt from laughing.

Operator Peter

Date: 29.05.2012
Chat time: 17m 32s
Transcript

Visitor: HELP!!!!! I”M STUCK!
Peter: Hello
Visitor: HEY OPERATOR PETER!!!!
WHAT”S THIS SITE I”M ON?
Peter: We offer a service for creatin online forms
Peter: How can we help you?
Visitor: Do you drive trains?
Peter: No, we offer a service for creating online forms
Visitor: Why are you named operator peter then?
Peter: Because this is my name
Visitor: Your parents named you OPERATOR? Are you by chance native?
Peter: operator is not the surname, it just refers to my job
Peter: chat operator
Visitor: OH! So can you help me then?
Peter: please tell me your problem
Visitor: Can I link my order form to paypal?
Peter: Yes
Visitor: How? Yes is very vague
Peter: Here is more information about payment integration (including PayPal)
http://www.123contactform.com/docs/payments/
Visitor: Your so nice operator Peter. I hope my child grows up to be like you
Visitor: If I have any more questions I’ll be back, but for now have yourself a GREAT day petey πŸ™‚
Peter: You’re welcome
Peter: I am here for any help you need πŸ™‚
Visitor: Tell your boss I say that you should get a raise
Peter: Thank you for your nice words
Visitor: No I’m serious Peter, you really deserve it

If you want to have a talk with our live chat operators (you can even ask for support!), they can be reached 16 hours a day on our website, www.123contactform.com.

Alexandra Draghici
Alexandra Draghici
is the Project Manager of 123ContactForm. She tracks our project development and acts as a link between departments. Alexandra likes web technologies and teaching online and offline.

7 Comments

  1. Alex says:

    and there I was thinking that this would end up being a ‘Clients from Hell’ material πŸ™‚

  2. Radu Ticiu says:

    You should definitely consider a raise!

  3. Radu Ticiu says:

    @Alex given the raise recommendation I would suggest him for a “Clients from Heaven”.com

  4. […] and do all kind of wicked things with them – such as posting them on the Blog, as you may see here; 3. Of course, it’s […]

  5. Clyde Insly says:

    hahahaha i’d like to become one of your tech supports.. i wanna encounter visitors like this one. hahahahaha

  6. Hot Air says:

    I’m going to begin following you on Facebook.

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