FRAME Terms & Conditions
CANCELLATIONS: Membership cancellations require 30 day notice and must be processed by the member through their online account.
All scheduled consultation cancellations require a 24 hour notice otherwise fees may be applied.
HOLDS & FREEZES: Programs and Memberships can be put on hold at any time and not incur any fees. To hold a monthly membership fee, you must submit a request in writing to firstname.lastname@example.org by the 15th of the previous month.
REFUNDS: No refunds on Programs or Monthly Memberships. Unused services may be transferred to another FRAME service or transferred to another person.
FEES: Process and handling fee will be applied to new and updated contracts. We do may charge fees for contract initiation, membership holds/freezes, membership cancellation.
MEMBERSHIP CONTRACT LENGTH: Memberships do not require a minimum contract length unless part of a promotional discount.
BILLING & PAYMENT: Monthly Programs require one month membership plus any prorated amount at time of purchase; monthly memberships are auto renewed and billed on the 1st of each month. Add-on charges are billed on the 20th of each month using the card on file
LATE ARRIVALS: For Appointments, session will be considered cancelled if more than 20 mins late. Session fee will be applied or deducted. For Group Class, you can train for the remainder of the scheduled time and the remainder of workout can be completed without the trainer present