Why are accounts limited

[Admin]

There are a couple of reasons why we set account limitations. If your account has been limited, please read the following paragraphs, they will help you solve the problem.

1) Accounts limited for payment problems
If you have a paid account, and the subscription payment failed more then 3 times, we send you an email and ask you to solve the problem (adding funds to your Paypal / Plimus account, adding your new credit card if the old one has expired etc). If the problem remains unsolved after 3 days, we limit your account, which means you will not be able to login or use the forms. You have to solve the payment problem, then we will shortly remove all limitations of your account.

2) Accounts limited for TOS violations (usually phishing)
You should already know that you are not allowed to use the forms you create with our site for phishing. As we manually review all new and updated forms, when we find a form that seems to do phishing (ask for email passwords, credit card details etc) we limit the account. If you really do phishing, don't bother to contact us. If you think you use the forms in legitimate ways, please contact us and tell us more about your forms.

3) Accounts limited for using too many forms or controls
If you have once been a paid member (Premium or Platinum) you were allowed to use more then 5 forms & 10 controls per form (which is the maximum allowed for free members). When you downgraded, you should have removed some forms and controls, and have just 5 forms and 10 controls per form (as per the Free plan). To remove the account limitations, you have 2 options:
- subscribe again to one of our paid plans
- login your 123ContactForm account, remove the forms / controls that generated this problem, then send us a message and tell us to review your account and remove the limitation.

[Admin]

Automatic handling of payment problems
Due to our business growth, we cannot afford to manually check the payment problems anymore. Though we understand that there are situations when your credit card does not have sufficient funds, we must make sure that the paid users actually pay for the provided services. So, we created an automated system that will check the paid accounts with payment problems, and take the necessary actions. In the first 7 days, you get an email asking you to solve the problem. On the 8th day, your account is limited.

For example, if you created your subscription on July 1st, this is how the automatic management will work:
- August 1st: try to charge the subscription payment
- August 2nd - 8th: send a warning email, every day
- August 9th: limit your account
- August 9th - 16th: send a warning email, notifying you that the account will be downgraded soon
- August 17th: downgrade account