Knowledge Base

How to Set Multiple Fields on the Same Row in 123FormBuilder

You can incorporate more than one field in the same row using our form builder. This feature helps you structure forms precisely as you… Read more

My custom email template does not work on 123FormBuilder. Why?

There are two main reasons why email templates might look weird in your inbox: 1. Form fields have been changed. When building a custom… Read more

123FormBuilder and NationBuilder Integration

NationBuilder is a community organizing system, offering solutions for NGOs, activists, and political parties, such as signing new members and volunteers, establishing agendas, and… Read more

My reports contain more messages than the Submissions table does on 123FormBuilder. Why?

By default, the Reports section takes into account all the submissions ever received. When you delete entries from the Submissions section in your form… Read more

Password Protection on 123FormBuilder

In the form builder, in Security → Form Password Protection you can set a password for your form. Share it with your target audience… Read more

123FormBuilder Payment Details

You can check your payments details by selecting your username and choosing the Account Details option within your form builder account. This will open… Read more

[AppExchange – 123FormBuilder] Prefill forms in Salesforce Communities

A form published on a community page can be automatically prefilled with the username or email of a logged-in user pertaining to that community.… Read more

Error: Insufficient Privileges: You do not have the level of access necessary to perform the operation you requested | 123FormBuilder

After installing the 123FormBuilder app and assigning the license, Salesforce users need to find our app in App Launcher and access the app in… Read more

Error: The record could not be created in the Attachment object ? how do I fix it?

Why does it show up? When creating an Attachment in Salesforce, the body of the Attachment is a required field.Therefore, if you get this… Read more

[AppExchange – 123FormBuilder] Refresh token for 123FormBuilder app

123FormBuilder is an OAuth-enabled connected app integrated with Salesforce. It can access a subset of your Salesforce data after you explicitly grant app permission… Read more

123FormBuilder and FreshBooks Integration

Use the 123FormBuilder - FreshBooks integration to create invoices or estimates in your FreshBooks account upon form submissions. Setting up your FreshBooks integration 1.… Read more

Star Rating on 123FormBuilder forms

You can use the Star rating field to get feedback on your products/services from your respondents. In the Submissions section of the form builder,… Read more

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form for more information. in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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