Documentation

How to filter reports based on submission status in 123FormBuilder?

This filter works only when the option Allow respondents to save the submission and resume later is enabled in the Advanced section of your form… Read more

Authorize.net error codes: How to prevent them on your 123FormBuilder order form?

Once you have enabled the Authorize.net payment gateway for your online order form in your form builder account on 123FormBuilder, some errors might occur… Read more

How to create WordPress posts through form submissions with 123FormBuilder?

On the 123FormBuilder form creator, you can create new posts on your WordPress site through form submissions. You'll need the 123FormBuilder plugin for WordPress… Read more

Can I save form reports as PDF files?

Yes, you can save all your form reports as PDF files on your computer or device. It can be the default report or a… Read more

Can I add a Google interactive map to my 123FormBuilder form?

Yes, you can add a Google interactive map to your web form. Adding an interactive map to your online form is a great way… Read more

Referrer is not displayed properly in notification email. Why?

When embedding your online forms on several websites, we recommend using JavaScript as the publishing option. JavaScript contains a parameter that enables better submission… Read more

How to map multiple form fields on 123FormBuilder to the description area in Zendesk?

You can map multiple form fields to the description area of your Zendesk tickets created through form submissions. In the Integrations section of your… Read more

How to match choice fields in your 123FormBuilder – Zendesk integration?

In the 123FormBuilder - Zendesk customization lightbox of your form in the form creator, you can match your form's input fields and choice fields… Read more

The Zendesk integration doesn’t validate my login data. Why?

After you have added the 123FormBuilder - Zendesk integration to your form, you might encounter an error on the application box that states you… Read more

Can I create rules based on quiz results?

Yes, you can create rules based on quiz results within our online quiz maker. If it's a Field rule, Email rule, or Form rule,… Read more

Can I embed online forms on Umbraco CMS?

Yes, you can embed online forms on Umbraco CMS in different ways. As long as you have full administrative privileges on your Umbraco website… Read more

Can I publish my 123FormBuilder form report on a web page?

Yes, you can use an iFrame code to add the URL of the report generated in the form builder and display it on your… Read more

Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form for more information. in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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