I enter the correct verification number, but the form does not accept it. Why?

In some browsers, the verification code, even if typed in correctly, is not accepted. To solve this, make sure that cookies are enabled in your browser. If they’re not, enable them. Type in the verification code again and submit the form.

If cookies were already enabled in your browser, delete them (Delete cookies), type in the verification number and submit the form.

verification number doesn't work

To avoid using cookies, set the CAPTCHA protection to Daily Changed CAPTCHA.

the form doesn't accept the correct verification number

To avoid cookies completely, set the CAPTCHA protection to None and protect the form by limiting the number of submissions received from an IP address to 1 or 2 per day. This way, you’re form will not be spammed and the verification image will not be required anymore.

Hanne

I’m using Firefox. Captcha imagae load fine, showing I’m online, but then a page at google says I’m off-line, and captcha verification fails.

August 29, 2016 09:41
    Olivian Stoica

    Hello Hanne!

    I apologize for replying this late to your comment. Please contact our support specialists here with details on the issue you are having. Let us know about the Firefox version that you are using, because it could prove useful for our investigation.

    Thanks!

    September 01, 2016 01:27
Gregory

Hi!
I totally disabled CAPTCHA, but some people have a problem with downloading files. How can this be avoided? information about the browser and the operating system does not have. Thanks!

https://yadi.sk/d/VHabdew5gZVYs Screen

May 11, 2015 11:10
    Olivian Stoica

    Hello Gregory!

    Please contact our Support Team at support@123contactform.com or via our contact form regarding this issue. If possible, specify the browser where the problem persists (IE, Firefox, Chrome, Safari) and the operating stystem (Windows XP, Windows 7, Windows 8, Linux, MAC).

    Whenever you require assistance, don’t hesitate to contact our Support Team at support@123contactform.com or via our contact form.

    Thanks!

    May 12, 2015 06:20
mike kenyon

What is a verification #?

December 15, 2014 05:41
    Olivian Stoica

    Hello Mike!

    Follow our documentation here for info regarding the verification number/code.

    For more questions or assistance, contact us at support@123contactform.com

    Thanks!

    December 15, 2014 07:02
janet loffer

I couldn’t put in a verification number because I don’t have one.

November 18, 2014 11:48
    Olivian Stoica

    Hello Janet!

    Go to the SettingsSecurity section of your form and verify if the Captcha option is enabled. Follow our documentation here.

    For questions or assistance, don’t hesitate to contact our support specialists at support@123contactform.com or via our contact form.

    Thanks!

    November 19, 2014 07:09
Charlene Smiley

verification code not accepted

October 29, 2014 07:03
    Olivian Stoica

    Hello Charlene!

    If non of the above apply to your situation, please contact our Support Team at support@123contactform.com or via our contact form. Paste the URL of your form in the message and specify what Internet browser and operating system you are using,

    Thanks!

    October 30, 2014 07:07
Charlene Smiley

having trouble with verification being accepted

October 29, 2014 07:01
donald little

this form only works sometimes,, bad for my business,

September 17, 2014 05:19
    Olivian Stoica

    Hello Donald!

    Please contact our Support Team at support@123contactform.com or via our contact form regarding your problem. Specify in what way the form doesn’t work and what Internet browser you are using (including its version). The Support Team will investigate the matter and get back to you as soon as possible.

    Thanks!

    September 17, 2014 06:21

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