5 Autoresponders You Can Use With Your Web Forms

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5 Autoresponders You Can Use With Your Web Forms

y u no build autoresponders

y u no build autorespondersYour submissions are pouring into your 123ContactForm account. You are thrilled, because you’ve created a web form that gathers so many submissions. Congrats on that! But what comes next after form submission?

Filling out a web form has never been pure fun for the ones typing letters into your form fields. Nevertheless, different form tweaks can help you shape a better user experience for your respondents. Autoresponders are part of these tweaks, which you can set up on your own, favoring a better user-friendliness and thus a higher response rate. And they are one of the first actions to happen after someone submits a form.

If you ever wondered what an autoresponder could look like, let me tell you that the sky’s the limit for that. I mean, literally, you have so many options to compose the perfect autoresponder. And with 123ContactForm it’s really easy too. You can choose between sending a slick confirmation message, emailing a more complex information, including special offers you run at the moment, attaching certain files to your autoresponders, following-up on your customer’s message and many more.

Here are five ideas as an inspiration for the autoresponders you can set up for your forms.

1. Confirm your respondents that you got their message. If this is applicable, tell them you will get back to them, maybe even offer a time range when you can get back. To be more reachable for them, you can list your contact details in case of more questions.

Here’s how your autoresponder could look like:
Dear [Name],
Thank you for writing to us. We have received your message about [Topic] and will get back to you within 24 hours. Until then, you can give us a call anytime at 555-12345 or hit our inbox at company@companyname.com.
Your (Company name) Team

Note: The information between the brackets [ ] represents your form fields. If you include those fields, each autoresponder will be personalized based on the field input of that particular form. You can only include custom variables that are present on your form before the user’s submission.


2. Assign a number to your form user’s request. Similar in content and looks to a helpdesk system, this kind of autoresponder gives respondents the feeling that you have a good overview on the matter they submitted. Plus, you can re-include the information they’ve submitted, so they have that overview too.

Here’s how such an autoresponder could sound:
Dear [Name],
Your request was registered under the following number: [Entry ID]. Please use this number anytime you wish to add some information to this request. We solve such requests within 24-48 hours, as quickly as we can.
Here is what you have submitted:
Your Name: [Name]
Your Request: [Request Topic]
Submission Date: [Date]
Please describe your problem: [Problem description].
The (Your company) Team

3. Send a file back to your respondent. You can use your autoresponder to send form responders a certain file as an attachment. This could be for example a discount coupon, an image, or anything else in this style. And yes, you can send attachments through autoresponders with 123ContactForm.

Here’s how something on this matter could look like:
Hi [Name]!
Thanks for filling out our form. You can find your coupon in the attachment. The coupon is valid for any purchases made in our online store between the 1st and 26th December. The discount provided by the coupon cannot be combined with other promotional offers.
Happy shopping!
The (Your company) Team

4. Include a promotional message in your autoresponder. For example, if your respondent just filled out an online order form, you can include a link to a special offer tailored to their interest.

Here’s how this autoresponder could look like:
Dear [Name],
Thank you for shopping with us. We have received your order and will process it shortly. Your goods will be shipped within 7 work days to the address you mentioned: [Address].
Have you checked out our special hair dryer offer yet? Click here (link to your products’ webpage) for our best deals.
See you soon,
Your (Company name) Team

5. Use your autoresponder to invite people to take a survey, a poll or a feedback form, which is part of your marketing research. Just place the link to the new form in the autoresponder body of the form your respondents already submitted.

Here’s how it could look like:
Hi [Name],
Thanks for your interest in our products. Your message got safely into our inbox, from where we will take care of it.
Because we care to be the best choice for you, we’d like to ask you if you would help us improve our services for you, by filling out a very short feedback form (place the link to your feedback form).
Thanks for choosing us!
The (Your company) Team

Key Takeaways For A Top-Notch Autoresponder

Personalize your messages. Use custom variables like the ones shown above [between brackets], to create an unique customer experience for each user. Remember, you can only use the field types that you included in your form.

Be relevant & useful. Find the best autoresponder recipe for your customers or prospects. Don’t state the obvious that ‘someone somewhere will read their request’ and don’t make promises you cannot keep, such as an unrealistic time range for handling user concerns.

Choose the most appropriate autoresponder format: Html or plain text. Keep in mind that you can add graphics only when using the Html format.

 Any questions or suggestions? Drop us a line! 🙂

The 123ContactForm Team
The 123ContactForm Team
Optimizing business procedures and improving digital communication through web forms, surveys, polls and online quizzes.

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