Welcome to 123ContactForm documentation page!
If you have got any questions regarding our service, you are in the right place. You can start by browsing our Blog. You can also access our Frequently Asked Questions page. The entire Help and Documentation section contains a lot of useful information about your user account, forms and settings. If you can’t find the answer to your questions here, contact us.
FAQs
Here is a list of the most frequently asked questions. For more FAQs, please browse through the Help and Documentation section (use the left panel) and, of course, the FAQs page.
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Help & Documentation
28 thoughts on “Help & Documentation”Leave a Reply |
CoolWebsite!:)
Thank you for sending me a.s.a.p.comment use(get) your site with all its features and possible French!
Thank you in advance
Eric Jeoffre
Eric, the website will be available in more languages, among which French, in the first part of next year.
im very close to purchasing your product.. since you’s will be releasing it with page breaks at the end of the month thats a plus but im in the free version and the show/hide feature isnt working it hides the field but when i click on the field and put yes and dosent show the field like i set in the parameters.. thanks
Ken, please give us the URL to your form. You can send it at support@123contactform.com. Thanks.
how do i create a text box big enough to type a couple paragraphs.
Aslo, is there a chart and graph section
Michael, if you are referring to how you, as form owner, can add a couple of paragraphs to the form, then use the HTML block field. If you want to give users the possibility to type in a couple of paragraphs, then use a normal text area. The charts & graphs section can be found in Reports. We will launch a complete makeover for this section soon.
I want to know with the PLATINIUM PACKAGE, 20.000 Submissions each month for 1 user or for 5 users?
20.000 for the entire account, with all 5 users. Can you please tell us how you would like to use these submissions? Thank you.
And will it reset after 1 month? Thanks?
Ok, i’ve got it, “for each month”. Thanks
Do you have any package for more than 5 users?
hi, Free accounts are limited to a period? I look at the 17day free account my account.
Thanks
Basic accounts are free forever. The number of remaining days that you see in your My Account section refers to the days left until the end of the month, when limitations are reset. For example, at the beginning of a month, you’ve got 100 submissions on the free plan. At the end of the month, this limit is reset back to 100.
Hi
if i’m using the basic free contact form for 2 pages and more is there a way to know from which facebook page the message comes from?
Thanks!
Hello, sure. Just enable the Reference ID feature in your Settings -> Notifications -> Customize Emails section. It allows you to associate a distinctive code to each of the two forms and it will generate a unique identifier to each form submission.
http://www.123contactform.com/docs/notifications/#what-is-reference-id
Hy… i wanna ask something to you. I’m forget to change “contact us” with my own title, i wanna change it with “Order Form”, so my blog visitor can see the “Order Form widget at my sidebar” so what should i do?? Thanks for your answer..:)
Hello, can you please give us the link to the web page where your form is published? You can send us your message at support@123contactform.com. Thanks!
this website is really help..can i ask how to make popup lightbox form.thank you
We’re glad you find our website helpful. To set up a popup lightbox, first build and customize you form, then – in the section Get Code & Publish – choose the tab Lightbox in the menu on the left. You can link to the lightbox through a text link, an image link or a floating button.
I am Not able to Publish the contact us form on my page – i did once. but now i have forgotten.
where do i have to use the HTML link provided… how to publish it ?
I have created the form – for my Page. but it not coming :/
Reply soon
Maha, there are various types of publishing, specific for different platforms or preferences. Where do you want to publish your form?
In order to embed it on a regular web page, please go to Get Code & Publish, select the tab Embed in the menu on the left, then copy the code found under the Javascript option and paste it in the source code of your page.
hi
i would like to know how can i add a 2nd 123contact form on my FB page
thank you
Danny, you need to use the second application for Facebook. Here is more information: http://www.123contactform.com/docs/how-can-i-publish-more-than-one-form-on-the-same-facebook-page/
Thank you for all your time and effort in getting my account re-established! You guys are awesome!
Hi,
I am looking for information to understand how 123Contactforms integrates with Zendesk. I am looking for a way to use a custom form instead of Zendesk ticket.
Thanks.
Farah, here is information on our Zendesk integration: http://www.123contactform.com/docs/zendesk/ Once integrated with Zendesk, forms create tickets in your Zendesk account automatically, at every form submission. You can publish the forms anywhere. For example, you can have a Support page on your website, where a form integrated with Zendesk is published. When a user fills out the form on that page, a Zendesk support ticket is generated.
I use 123ContactForm for some months already. I went to a free trial first, then Gold…after a month I was in Premium! It’s a easy, entuitive tool for who don’t want to loose to much time…best of all, your info always available in data, and to me supreme in support! Ask there anything, you’ll be surprised with there love.