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Tech Support Satisfaction Survey
How did you contact technical support?
In Person
Via Telephone
Via Email
Via Instant Messaging
Other
If other, please specify:
How would you rate our support service?
Very Good
Good
Average
Poor
Very Poor
How long did you wait before speaking to a technical support employee?
I was helped immediately
Within 10 minutes
Between 10 to 30 minutes
Between 30 minutes to an hour
Between 1 to 4 hours
More than 4 hours
How long did it take for your problem to be solved?
Within an hour
Between 1 to 3 hours
Between 4 to 6 hours
Between 9 to 12 hours
More than 12 hours
How well you agree with the following statements?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The Technical Support employee listened carefully
The Technical Support employee had strong knowledge of the product
The Technical Support employee was patient
The Technical Support employee was friendly
Comments or suggestions regarding our Technical Support?
Verification No.
